Support services and help desks have to manage a large number of requests, assign the right priorities to manage their effort, escalate requests to the right people while guaranteeing their commitment (e.g. an SLA) to their users and management.
Monday.com offers support departments a powerful platform for managing tickets, improving communication, collaborating effectively, meeting SLAs and improving user satisfaction. But also to manage tasks, projects and processes. It's an indispensable tool for improving efficiency, productivity and service quality.
