Axxun

Monday for support services

Support and helpdesk departments love Monday because the software enables them to deliver exceptional support experiences.
  • Ticket management
  • Multi-channel
  • Monitoring admin processes
  • ALS
  • Knowledge base
  • Customer portal
  • AI and automation
Dashboards with Monday Service

Why choose Monday as your support service

Support services and help desks have to manage a large number of requests, assign the right priorities to manage their effort, escalate requests to the right people while guaranteeing their commitment (e.g. an SLA) to their users and management.

Monday.com offers support departments a powerful platform for managing tickets, improving communication, collaborating efficiently, meeting SLAs and enhancing user satisfaction. It's an indispensable tool for improving efficiency, productivity and service quality.

Support departments receive a large number of tickets and requests via a variety of channels (e-mail, telephone, portal, etc.). Monday.com makes it possible to centralize all these requests on a single platform, accessible to the whole team.

No more lost or forgotten tickets, no more tedious manual follow-up. Time saved, fewer errors, better organization and easy access to information.

Monday allows you to track the status of each ticket (open, in progress, pending, resolved, closed), assign tickets to different agents, and view bottlenecks. Monday allows you to prioritize tickets according to their urgency or impact.

You're guaranteed better visibility of requests, recurring problems, processing of the most important requests first, improved user satisfaction, and reduced negative impacts.

 Monday facilitates communication and collaboration between support agents. Comments, exchanges and document sharing are centralized within each ticket.

You benefit from faster ticket resolution, shared expertise and better coordination of efforts.

Mondaymeans you can monitor SLA compliance (response time, resolution time) and identify any overruns.

Benefit: Compliance with customer commitments, improved service quality and reduced penalties.

Monday.com allows you to automate certain tasks (assigning tickets, sending notifications, creating follow-up tasks), freeing up time for higher value-added tasks.

Benefit: Saves time, reduces human error, and focuses on strategic tasks.

Monday enables you to monitor your support team's performance indicators (number of tickets processed, average resolution time, user satisfaction, etc.) and identify areas for improvement.

You'll have better visibility of your activity, decision-making based on concrete data, and continuous improvement.

Monday.com integrates with many other tools (e-mail, messaging, etc.), making it possible to centralize all information and facilitate the work of the team.

Advantage: Optimization of workflows and reduction of unnecessary effort.

Monday is highly customizable, adapting to the specific needs of each support department. You can create customized dashboards, workflows and automations.

Monday is a scalable solution, capable of adapting to the specifics of your business, and aligned with your existing processes.

Benefits in figures

94 h

earned per year
and per employee

27%

in productivity gains

56%

faster for
repetitive tasks
Sources: use cases Monday, Axxun customers

Everything you need to take your work to the next level

Features designed to create efficient workflows that meet your support service needs.

Visualize as you like

Choose the way you visualize tasks and projects to suit your work processes.

Make better decisions

Make more informed decisions with real-time dashboards.

A flexible platform

Thanks to code-free creation modules, you can create any workflow.

Go faster

Use AI and choose from over 200 automation formulas to make your work more efficient.

A single tool,
from large images to small details

From defining goals to navigating projects, processes and daily tasks, Monday work management offers an organized, collaborative way of working - quite simply.

Create a unified workspace by integrating over 50 tools you already use.

Native Monday.com integrations

Our services

Axxun is the Monday specialist and partner in Switzerland. As experts, we help you master Monday and adapt it to your business. Take advantage of our experience to transform the way you do things.

Consulting & strategy

Our consultants Monday work with you to map your workflows so you get exactly what you need from Monday.

Implementation

We deploy Monday, configure the solution and set up your processes, tables and automations.  

Training & support

Our Monday trainers guide teams to rapid adoption from day one, and to meeting and exceeding your objectives.

Acceleration

We help you redefine processes and workflows, develop new ways to cooperate and collaborate. You boost your teams and release untapped potential.
For a free consultation hour

Monday by business sector

Monday.com A single platform for all PMO, PPM, task and reporting needs.

One platform,
infinite possibilities

Free trial - One hour of free consultation
Axxun
Communaux 35
1800 Vevey, Switzerland
Monday Partner Switzerland
Axxun Evalua Sàrl
2007-
2025
Google Cloud Partner
Partner Monday.com
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